Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
I gladly accept returns and exchanges
UK: Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
US customers - if I have not heard from you regarding a return within the first 3 days of receipt, the sale will be deemed final.
EU customers - you have 14 days to return an item before it is deemed final sale. 
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Earrings for pierced ears
  • Jewellery for body piercings
Conditions of return
Buyers are responsible for return postal costs, using a properly secure and insured postal method . If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Breakages and repairs

Antique jewellery should be worn with care. This isn't to say you should be worried about wearing it or hide it away but please be aware that damage and breakages can occur as these pieces are over a hundred years old. 

Christine Alexander will deal with any breakages or repairs for 30 calendar days after the item has been received by the buyer. After this time, any breakages or repairs become the buyer's responsibility.

Christine Alexander pieces may be reserved with a 30% non-refundable deposit. This deposit allows me to hold your special piece, so that no other interested party may purchase it outright, and provides an opportunity for the two of us to discuss payment arrangements. Regretfully, I cannot reserve pieces without this deposit to avoid any inconvenience to other interested parties.

Layaway/ Payment Plans
Christine Alexander happily accepts layaways and payment arrangements! I firmly believe that everyone deserves the opportunity to own treasures! Upon receipt of your deposit, we will work out a flexible payment schedule. A written confirmation of your projected payment schedule will always be the best way to assure that we are both on the same page.

Please be mindful, however, of your layaway plan, as I rely on the prompt satisfaction of these balances. Of course, I am always happy to be lenient and supportive of my buyers in cases of emergency and/or inability to meet specific financial agreements. But do note, it is upon my discretion to suspend an open layaway account due to unsatisfied past due balances on a previously agreed upon schedule. Upon any such suspension, pending layaway pieces may be released for purchase by other parties. 

Canceled layaways result in shop credit, minus a 15% restocking fee. Switching your layaway from one item to another is not permissible. However, I am happy to allow my buyers to enjoy the benefits of multiple layaways. Up to three items may be placed on layaway at once, again at my discretion.